Privacy Policy
Privacy Policy
Last Updated: November 19, 2025
Knights of the Attic, LLC (“Company,” “we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy describes how we collect, use, and safeguard your information when you interact with our website, services, scheduling forms, promotions, and SMS/text-message programs.
By using our website or submitting your information through any of our forms, you consent to this Privacy Policy and our Terms & Conditions.
1. Information We Collect
We may collect the following information when you interact with our website or services:
Personal Information
- Name
- Phone number
- Email address
- Service address
- Appointment details
- Form submissions
- Any information you explicitly provide
Automatically Collected Information
Our website may automatically collect:
- IP address
- Browser type
- Device type
- Usage data
- Cookie, analytics, and tracking information
Recorded Calls
If you call our business line(s), ServiceTitan may record calls for training, scheduling, and service-related purposes.
2. How We Use Your Information
We use your information to:
- Provide and schedule services
- Communicate appointment updates
- Respond to inquiries and customer support requests
- Send important service notifications
- Send marketing and promotional messages (with consent)
- Improve website performance
- Analyze site usage via analytics tools
- Verify, process, and maintain service records
We use Google Analytics, via Google Site Kit, to understand how visitors interact with our website. This includes information such as pages viewed, time spent on site, and device/browser types. Google Analytics uses cookies to collect this data, which is aggregated and anonymized. You can opt out of Google Analytics tracking via this browser add-on: https://tools.google.com/dlpage/gaoptout. For more information, see Google’s privacy policy: https://policies.google.com/privacy.
We also use ServiceTitan to manage our customer appointments, communications, and service records. Personal data such as your name, contact information, and service history may be stored securely within this platform. This information is used solely for the purpose of providing and improving our services. For more information, please review ServiceTitan’s privacy policy: https://www.servicetitan.com/legal/privacy-policy.
3. SMS/Text Message Program & Consent
When you provide your mobile number and opt in to receive text messages, you agree to receive:
- Appointment reminders
- Dispatch notifications
- Service updates
- Account notifications
- Marketing and promotional messages (sales, coupons, seasonal offers, etc.)
Message frequency may vary.
Message and data rates may apply.
Text STOP to unsubscribe.
Text HELP for help or email info@knightsoftheattic.com.
Your opt-in consent is not required as a condition of purchase.
4. Phone Calls & Services via Dialpad
Use of Dialpad for Phone Calls
We use Dialpad as our primary office phone and communication platform. Through Dialpad, we process and store information such as:
- Your phone number, call metadata (e.g. time, timestamp, duration, phone numbers), and call recordings or transcripts if calls are recorded or transcribed.
- We may also collect caller engagement data used to improve customer support and service workflows.
Purpose of Data Processing
- To receive and manage outbound and inbound calls efficiently.
- To handle customer inquiries, schedule appointments, and maintain service records.
- To facilitate call recordings/transcripts for training, quality assurance, or compliance (only if enabled by admins).
Data Security and Compliance
- Dialpad encrypts all call data in transit and at rest using industry-standard protocols. To see how Dialpad keeps your data secure click here: https://www.dialpad.com/blog/how-dialpadgpt-keeps-your-data-secure/
- Dialpad maintains certifications including ISO 27001, ISO 27017, and ISO 27018, and supports GDPR and CCPA regulatory requirements. To see more information on Dialpad’s trust policies click here: https://www.dialpad.com/trust/
- GDPR customers can sign a Data Processing Agreement (DPA), and Dialpad provides tools to comply with data subject rights such as deletion or export requests.
Call Recording & Transcript Privacy
- If call recording or AI‑powered transcription features are enabled, Dialpad can automatically redact sensitive numeric PII (e.g. credit card numbers or SSNs) in real time, via its PII redaction feature. To see more information on this feature click here: https://help.dialpad.com/docs/pii-redaction-early-adopter-program
- Administrators control recording settings and may configure prompts to inform callers when a call is recorded in Dialpad.
User Rights and Controls
- You may request access to, correction, or deletion of your personal data that Dialpad processes via our account administrator or directly through Dialpad’s DSAR Portal. To learn more about this click here: https://help.dialpad.com/docs/data-subject-access-request
- You may also opt out of features such as transcript-based AI training if applicable.
5. How We Share Your Information
We never sell your personal information or phone number to third-party marketing companies.
We may share your information only with:
- Service providers that help us operate our business (e.g., scheduling software, SMS gateways, analytics systems)
- Companies performing services on our behalf
- Legal authorities if required by law
These service providers are prohibited from selling or using your data for their own marketing.
6. Data Security
We implement reasonable administrative, technical, and physical security measures to protect your information. While we strive to safeguard your data, no system is 100% secure.
7. Cookies & Tracking Technologies
Our website uses cookies and analytics technologies to understand visitor behavior, website performance, and marketing effectiveness. Cookies may track:
- Pages visited
- Time spent on the site
- Device/browser information
- Referral sources
You may disable cookies through your browser settings.
8. Third-Party Links
Our website may contain links to third-party sites (e.g., BBB, scheduling tools, payment processors, credible research links, etc.). We do not control their content or privacy practices. We encourage you to read their respective Privacy Policies.
9. Embedded Content From other Websites
Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.
These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.
10. Children’s Privacy
Our services are not directed toward children under 13, and we do not knowingly collect data from children.
11. Updates to This Policy
We may revise this Privacy Policy at any time. Updates will be posted on this page with a new “Last Updated” date. Continued use of the website constitutes acceptance of the updated policy.
12. Contact Us
For questions about this Privacy Policy or your data, contact us:
Knights of the Attic, LLC
2610 E Mohawk Ln, Suite 112
Phoenix, AZ 85050
Email: info@knightsoftheattic.com
Phone: (602) 675-6827